CM_Heylel LV.22 GameManager
Sep 17, 2019, 05:53 PM 7,413 read

[Announcement] GM Loves Rice Cake Event Issue, Retrieval Process, and Compensation Notice

Announcement
HEIR OF LIGHT: Announcement - [Announcement] GM Loves Rice Cake Event Issue, Retrieval Process, and Compensation Notice image 1

Greetings Heirs,   We would like to notify all users regarding GM Loves Rice Cake Event Issue, Retrieval process, and compensation rewards.   We apologize for the inconvenience you may have experienced due to the issue and also thank all those who have patiently waited for an official announcement.   Please see below for more information regarding the item retrieval process and compensation rewards.       ========================================================= 🔴 Rice Cake Event Issue 🔴 ========================================================= > Details: https://moot.us/lounges/178/boards/755/posts/2021304       ========================================================= 🔴 Rice Cake Event Issue Notice & Compensation Rewards 🔴 ========================================================= > All users who participated in the event will receive 50 additional rice cakes as an event issue reward. > The 50 rice cakes will be rewarded after deducting the number of rice cakes used to the maximum number of rice cakes (12) that could be obtained before the event was stopped.   ex 1) For users who have gifted 9 rice cakes will have 53 rice cakes. >> 12 (maximum number of rice cakes obtainable) - 9 (Number of Rice Cake used) + 50 (Event Issue Reward) = 53 Rice Cakes   ex 2) For users who have gifted 15 rice cakes will have 47 rice cakes. >> 12 (maximum number of rice cakes obtainable) - 15 (Number of Rice Cake used) + 50 (Event Issue Reward) = 47 Rice Cakes   ex 3) For users who have gifted 70 rice cakes will have -8 rice cakes. >> 12 (maximum number of rice cakes obtainable) - 70 (Number of Rice Cake used) + 50 (Event Issue Reward) = [-] 8 Rice Cakes * Event Issue Reward will only be rewarded to users who have participated in the event before the occurrence of the issue. * The Event issue will not be rewarded to users who participate in the event after the issue has been resolved.   > Users with [-] number of rice cakes can gift rice cakes for rewards once the number of rice cake owned exceeds the [-] number.   ex 1) For users who have -2 rice cakes >> Complete all of the daily missions to receive 3 rice cakes. >> The rice cake count will change from [-2] to [1] and you will have 1 rice and will be able to gift it for rewards. >> The rice cake that is obtained after resolving the [-] number count can be used normally.       ========================================================= 🔴 Item Retrieval Process 🔴 ========================================================= > It is our policy to retrieve any items that were obtained by exploiting the issue or bug to ensure the balance of the game and fairness to all users. > Accounts that used over the total maximum amount of rice cakes obtainable from the event duration (including the extended dates) is under temporary restriction for item retrieval process. > Accounts that have obtained items by exploiting the issue but remained unused will be under item retrieval process. We will process the item retrieval process and complete them in order based on the number of exploitation on accounts. (Least - Greatest)   > If the item obtained by exploiting the issue cannot be retrieved from the account, the temporary restriction will be maintained and we will individually guide you through the procedure for collecting the item through Customer Support. > For those who are under temporary restriction, please contact our customer support at https://www.withhive.com/help

      ========================================================= 🔴 Compensations to users who have normally participated in the Event 🔴 =========================================================   We would like to thank all the users who have participated in the Event normally without exploiting the issue. We have prepared additional rewards to show our gratitude towards users who did not exploit and patiently waited for an official announcement.   Eligible Users Details: > All users who have successfully and correctly obtained at least 1 rice cake from the event. * Users who have exploited or even took advantage of the issue will not be eligible for the reward.   Compensation Reward: > 1,000 Karats & 1,000 Conversion Stones   Compensation Date: > Compensation Reward will be delivered starting 10/10 and it may take up 7 days until all rewards to be delivered.       ========================================================= 🔴 GM Loves Rice Cake Event Reopen Notice 🔴 =========================================================   The GM Loves Rice Cake Event has reopened on 9/17 5:39 AM CDT. All records of gameplay starting 9/17 00:00 will be function normally towards the daily missions.   Event Issue Compensation reward details: > All users who have successfully and correctly obtained at least 1 rice cake from the event. (Excludes users who have obtained more than the daily limit of 3 or gifted more than 12 rice cakes by exploiting the issue before Event was closed)   Compensation Reward: > 1,000 Karats & 1,000 Conversion Stones   Compensation Date: 10/10 Server Time * Compensation Rewards will be delivered in order so it may be delivered later than the posted date.   New Event Date: > Event duration will be extended until 10/7 CDT/CEST/SGT   Thank you   -CM_Heylel

Comment 22

  • MadElves LV.5 Lurker Sep 17, 2019, 06:51 PM

    Thank you for the update. It is clear that you have had lengthy discussions about the matter and looking at the best possible outcome for us. You have my gratitude developers. Thank you for a great explanation. I will be awaiting my restriction shortly ....

  • TheOneKill LV.1 Mootie Sep 17, 2019, 10:30 PM

    Errado amigos, o erro é de clara e exclusividade de vossas excelências, vcs cometeram a falha e querem punir os players, se o evento estava aberto a ser usado por todos, e nenhum dos players causou o bug, porque então puni-los? a atitude de vcs parece de uma criança de 5 anos, que comete um erro e quer colocar a culpa no irmão mais velho, ridículo da parte de vcs, e a punição pra quem usou o evento e pior ainda, vão perder players e popularidade, por causa do próprio erro de vcs, pelo menos assumam que erraram e que vão arcar com as consequências do seu próprio erro, iniciei o game gosto demais troquei concorrentes por achar vcs mais justos, porém depois dessa caíram no meu conceito de justos, vi que são como as demais empresas, cometem erros e culpa os playes por isto, vergonhoso deveriam se envergonhar profundamente

  • heryx LV.2 Lurker Sep 18, 2019, 12:00 AM

    Falha é da empresa, e não punir jogadores por erro de programação é típico de empresas pequenas sem responsabilidade acredito que essa empresa vai agir forma mais coerente , ataque racker, falha servidor, xenofobia, quem saberá a verdade somente a própria empresa que acusa os jogadores de participarem de evento ( gratuito). Acredito que falta segurança do app é testes de funcionalidade é responsabilidade da empresa, banir punir jogadores falta de uma política de rensponsabilidade e de verdade aos jogadores , se os jogadores tiveram seus dados corrompidos roubados ou seus celulares invadido por racker seria culpa de quem jogador ou a empresa dona do app?

  • TheOneKill LV.1 Mootie Sep 18, 2019, 12:48 AM

    Fui Banido Permanentemente por um erro da própria empresa, cara estou indignado, vcs são muito infantil, me baniram permanentemente por que vcs mesmo cagaram o game.

  • Pirogeth2 LV.20 Haunted Sep 18, 2019, 06:58 AM

    I will quit this game if u dont do ur Job better.... Now we have problems..and cant use acc...man..

  • Pirogeth2 LV.20 Haunted Sep 18, 2019, 02:46 PM

    If I cant login today i will delete the game forever and a paying Player is away...

  • Snoopkr LV.3 Lurker Sep 18, 2019, 11:21 PM

    I honestly don't think they care.. I've spent alot as well and I'm thinking of quiting as well... I'll probably just go back to sw

  • Snoopkr LV.3 Lurker Sep 18, 2019, 11:25 PM

    A time frame would help, admins? I'll probably end up quitting as well and go back to wasting my money on sw.. I don't know why we're the ones affected when it was a coding error on the coders part. Oh well this will probably be my last post unless there's an update from the moderators on a time frame..

  • Pirogeth2 LV.20 Haunted Sep 19, 2019, 01:28 AM

    Yes I think they dont need Our money...its really sad that something like that can Happen.... Then work longer on add ons or events and Release later... But making a good Job.... It's allways the same Thing... On beginning of the game it was really cool... And now it's going p2w more and more.... That's sad really sad....i can understand u very well.... It's much money and it's expensive to buy in App games....

  • Snoopkr LV.3 Lurker Sep 19, 2019, 06:58 AM

    Piro, any luck getting on?

  • Pirogeth2 LV.20 Haunted Sep 19, 2019, 01:20 PM

    Yes but it took very long yesterday at 14 clock
    Since the day before 20.30..

  • Snoopkr LV.3 Lurker Sep 20, 2019, 02:54 AM

    no luck for me.. but nice to know someone is back on.

  • Beuhardo LV.2 Lurker Sep 18, 2019, 12:50 AM

    Fingers crossed that this goes well 🤞If length/result of ban effects my ability to fully trans my Valk/AA I will no longer be playing/paying

  • gamer848026553 LV.1 Mootie Sep 18, 2019, 04:18 AM

    Sounds good to me. Thank you very much :)

  • Agravicvoid LV.3 Lurker Sep 18, 2019, 06:33 AM

    Looks good to me

  • Snoopkr LV.3 Lurker Sep 18, 2019, 07:08 AM

    Im hoping it's not too much longer. I just purchased part of the repeat package right before the update. I'll never abuse again, I honestly thought at first it was a lag but i didn't stop when i realized it was a bug so I am sorry about that.

  • Dex Fanai LV.2 Lurker Sep 18, 2019, 10:03 AM

    How long will it be? And Permanent is at the bottom of the Retrieving process message! I have claimed over 200 - 300 on this event. Am I permanently banned?

  • Snoopkr LV.3 Lurker Sep 18, 2019, 11:10 AM

    I had the same thing and moderators emailed me saying it's not a permanent ban. the reason it listed as permanent because they do not have a confirmed date for when the retrieval will be completed.

  • Pirogeth2 LV.20 Haunted Sep 18, 2019, 02:44 PM

    I cant use my acc since yesterday 20.30...now it's 7.43....how long do you need for this shit...

  • Pirogeth2 LV.20 Haunted Sep 20, 2019, 04:41 PM

    Can u join again now? Oh man... That su**s

  • Pirogeth2 LV.20 Haunted Sep 20, 2019, 04:42 PM

    There is an announcement for Player, wich cant login long time. They should write to Support, so they can help them faster lo login again

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