胡浩洋 LV.2 Lurker
Jan 10, 2019, 06:13 PM 772 read

Devil pass error

FORUM

It show error when i buy the pass, but the money is still deducted and i didn't get pass

DESTINY CHILD: FORUM - Devil pass error image 2
DESTINY CHILD: FORUM - Devil pass error image 3
DESTINY CHILD: FORUM - Devil pass error image 4

Comment 5

  • DestinyChild LV.24 GameManager Jan 11, 2019, 05:52 PM

    Hey,

    Sorry to hear you had trouble with your order!
    Orders usually deliver right away but can take longer due to various circumstances including network issue and store issue. Unfortunately, those are not in our control.
    So, if this happens again, don’t reorder immediately. Instead, give the purchase some more time to go through. I'm glad you found out the 'sync' button. It works very effectively in this kind of situation. Or turn the game completely off and turn on again can be helped.
    Please remember, if your google account was charged, you'll be able to get your purchased goods.
    But, if the delay persists, please do not hesitate to contact us. We'll be fully supported for you.

    Best,

  • Ganondorf LV.1 Mootie Feb 1, 2019, 04:22 AM

    Hello DestinyChild,

    I have the same problem.

    And if i try to (re)pay the "ARCH DEVIL pass. I have the error IGP7 ... ?
    I prefer to precise this, i'm a french player.

    I'm a new player on the game and you talking about on your message a "Sync Botton" but I don't find ??? Maybe if I click on, my problem will be resolve :)

    I open a support ticket directly on the game about this.

    If someone can respond me about the "Sync Buttoo".

    Thank a lot for the future answer ^^

  • NO NAME verified Jan 10, 2019, 06:22 PM

    Go here and contact the customer support https://line.games/

  • 胡浩洋 LV.2 Lurker Jan 10, 2019, 06:23 PM

    thanks

  • NO NAME verified Jan 10, 2019, 06:30 PM

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